Mail order FAQs
- Why should I use Express Scripts® Pharmacy
to fill my prescriptions?
- Home delivery through Express Scripts® Pharmacy provides an affordable way for you to get your maintenance medications – prescription drugs you take regularly to treat ongoing conditions. With Express Scripts® Pharmacy, you can order up to 90 days’ worth of maintenance medication through the mail. It’s a cost-effective way to fill your prescriptions and using home delivery may help you save money. Express Scripts® Pharmacy also offers you safe, convenient and contactless prescription delivery.
- What if I want to order from Express Scripts® Pharmacy
, but I need my medication right away?
- Ask your doctor for two prescriptions — one for a 30-day
supply to fill immediately at a local retail pharmacy. Then have your doctor send another prescription electronically to Express Scripts® Pharmacy
for up to the maximum day supply allowed by your prescription benefit program.
- Can I call in directly to Express Scripts® Pharmacy
for refills?
- Yes. You may call 833-599-0511
to order refills through
Express Scripts® Pharmacy
. You may also reorder online at express-scripts.com.
- How can I pay for my prescriptions?
- You may pay online via credit card (Master Card,
Visa, American Express or Discover). Or you may pay using a personal check or credit card with a mail order form.
- How long does it take for my prescription
order to arrive?
- We usually process orders within 48 hours after we get them. Your medication should be delivered in about 8 days (10-14 days if it's a new prescription). You can get next-day or two-day shipping for an extra fee.
- My doctor wrote one 30-day prescription with two
refills. Can you combine this and send me a 90-day supply?
- No. Express Scripts® Pharmacy
must follow your doctor’s directions exactly
as they are written on the prescription. To receive 90 days of medication
all at once, you will need a new prescription from your doctor, rewritten
for a 90-day supply with up to three refills.
- Can I get controlled substance prescriptions from
Express Scripts® Pharmacy
?
- Yes. Controlled substance prescriptions, such as Ritalin®, Xanax®, Valium®
or Vicodin®, are available through Express Scripts® Pharmacy
. Your refill amounts may be
limited for controlled substance medications in accordance with applicable
pharmacy regulations.
- Should I request generic medications
for my prescription?
- Yes. Ask your doctor for the cost-effective generic alternatives to your
brand-name medications to reduce cost without sacrificing the quality or
effectiveness of the medication
. Generic medications
must meet the same FDA standards
for purity, safety, strength and effectiveness as brand-name medications.
- Will Express Scripts® Pharmacy
pharmacists automatically substitute
a generic medication?
- Express Scripts® Pharmacy
will dispense FDA-approved generic equivalents when
available and appropriate.
- Why do I need a new original prescription?
- Because refills of previously filled mail prescriptions are not transferable to Express Scripts® Pharmacy.
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