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BCBSKS Customer Service

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Get to know us. Get answers to your questions.
Get the best health care in Kansas.

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Please note: If you purchased your plan on the Marketplace and need to update your information, please contact by calling 1-800-318-2596 or by logging in to your account.

Hours of operation

Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday.

Our lobby at 1133 SW Topeka Blvd., Topeka, KS, is open from 8 a.m. to 4:30 p.m.

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Are you an individual needing insurance or a group wanting to discuss options for you and your employees? We can help!

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Already a member with BCBSKS coverage? Discover how you can reach us.

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If your business currently has insurance with us, please select the appropriate category to get the email address, phone numbers and mailing addresses for Blue Cross and Blue Shield of Kansas representatives.


We have a dedicated unit to investigate referrals and tips from people suspecting insurance fraud. If you suspect someone should not be covered under someone else’s health care plan or you have been billed for a service you never received, call us at:

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If you're with a hospital, doctor's office or another medical provider, we can put you in touch with the right person.


Seeking employment with us? Find jobs that are available and how you can apply.

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