Members

Contact us

Please note: To inquire about an adult member other than yourself requires that member first provide us authorization (en español).

Email

• Have a question about your health insurance? Contact a customer service representative using our secure form.
• To notify us of technical problems or concerns with this website, please use the feedback form.

Telephone

• For enrollment information:
  785-291-4304 (in Topeka)
  1-800-438-1565 (toll-free)
• Blue Cross and Blue Shield of Kansas general inquiries:
  785-291-4180 (in Topeka)
  1-800-432-3990 (toll-free)
• Other Party Liability department:
  785-291-4013 (in Topeka)
  1-800-430-1274 (toll-free)
• For hearing impaired customers:
  1-800-766-3777
• Marketplace customers:
  If you purchased your plan on the Marketplace and need to update your information, please contact HealthCare.gov by calling 1-800-318-2596 or by logging in to your HealthCare.gov account.

Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday. If your question involves other party liability/duplicate coverage, pre-existing conditions or payment recovery, specialists are available to assist you after 8 a.m.

For State of Kansas employees, customer service representatives are available from 8 a.m. to 5 p.m., Monday through Friday.

Fax

785-290-0711

Mail

Blue Cross and Blue Shield of Kansas
1133 SW Topeka Blvd.
Topeka, KS 66629-0001

To visit in person, see our Hours of Operation