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Customer Service for Members

Membership is healthy

We are Kansans serving Kansans, since 1942.

Good health starts with great support

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Every Blue Cross and Blue Shield of Kansas member has access to the resources they need to live healthy. We're committed to improving the health of our members and our community.

Coverage information

Find the status for current and previous claims.

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Claim status

Find your deductible, coinsurance and co-payment details.

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Find your latest Explanation of Benefits (EOBs) in BlueAccess.

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Make a one-time payment with your bank account or credit card.

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Prescription drugs

View our formulary, find a pharmacy and more.

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Find forms to submit a claim, order an ID card, change your address and more.

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Disease management

Learn how to manage your asthma, diabetes, heart disease and other chronic health conditions.

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View current and archived issues of member newsletters, Healthy You and Healthy Living.

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State of Kansas

Directories, forms, newsletters and more for State of Kansas employees

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Federal Employee Plan

Visit the FEP website for benefit information and customer service needs.

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Log in to your Long-Term Care Blue account or learn how to contact LTC Blue's customer service.


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Customer service representatives are available to receive your call from 7 a.m. to 4:30 p.m., Monday through Friday.